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Calling for help [language ...
Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con
Monografía
monografia Rebiun19494535 https://catalogo.rebiun.org/rebiun/record/Rebiun19494535 m o u cr cn||||||||| 050727s2005 ne ob 001 0 eng d 9789027294081 9027294089 9027253862 UPVA 997914987103706 UAM 991008016172504211 IOD eng IOD OCLCG CUY OCLCQ NT IDEBK E7B EBLCP OCLCQ MHW OCLCQ DKDLA OCLCQ UNAV 302 22 Calling for help Recurso electrónico] language and social interaction in telephone helplines edited by Carolyn D. Baker, Michael Emmison, Alan Firth Amsterdam Philadelphia John Benjamins Pub. Co. 2005 Amsterdam Philadelphia Amsterdam Philadelphia John Benjamins Pub. Co. xviii, 351 p. xviii, 351 p. EBSCO Academic eBook Collection Complete Pragmatics & beyond. New series v. 143 Incluye referencias bibliográficas e índice Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con Forma de acceso: World Wide Web Baker, Carolyn D. Emmison, Michael 1948-) Firth, Alan