Descripción del título
The ASQ certified six sigma...
Monografía
monografia Rebiun35475339 https://catalogo.rebiun.org/rebiun/record/Rebiun35475339 m o d | cr cnu|||||||| 230427s2022 wiu o 000 0 eng d 1-5231-5592-2 1-63694-025-0 1-63694-024-2 UPVA 998568948803706 CBUC 991001009543406712 CBUC 991010912143406709 UPCT u664907 MiAaPQ eng rda pn MiAaPQ MiAaPQ 658.5 23 The ASQ certified six sigma black belt handbook Mary McShane-Vaughn, editor 4th ed Milwaukee ASQ Excellence [2022] Milwaukee Milwaukee ASQ Excellence 2022 1 online resource (1010 pages) 1 online resource (1010 pages) Text txt rdacontent computer c rdamedia online resource cr rdacarrier Cover -- Table of Contents -- List of Figures and Tables -- Preface to the Fourth Edition -- Preface to the Third Edition -- Preface to the Second Edition -- Preface to the First Edition -- Acknowledgments -- About the Editor -- Acronym Glossary -- ASQ Six Sigma Black Belt Certification Body of Knowledge (2022) -- Part I: Organization-Wide Planning and Deployment -- Chapter 1: Organization-Wide Considerations -- Fundamentals of Six Sigma and Lean Methodologies -- Six Sigma -- Philosophy -- Methodology -- Statistical Standard -- Lean -- Lean and Six Sigma -- Lean Six Sigma Maturity Model -- Six Sigma, Lean, and Continuous Improvement Methodologies -- Using Lean Six Sigma -- Screening Criteria -- Relationships Among Business Systems and Processes -- Business Systems -- Processes -- Internal and External Stakeholders -- Strategic Planning and Deployment for Initiatives -- Return on Investment -- Measured Intangibles -- SWOT Analysis -- Contingency and Continuity Planning -- Chapter 2: Leadership -- Roles and Responsibilities -- Executive Leadership -- Champion or Sponsor -- Process Owner -- Master Black Belts -- Black Belts -- Green Belts -- Yellow Belts -- White Belts -- Finance -- Coaches -- Organizational Barriers -- Organization Structure -- Organization Culture -- Causes for Six Sigma Failures -- Training Programs -- Arbitrary Requirements -- Lack of Resources -- Poor Project Selection -- Critical Success Factors -- Change Management -- Stakeholder Analysis -- Readiness Assessment -- Proactive Change Management -- Communication Plans -- Part II: Organizational Process Management and Measures -- Chapter 3: Impact on Stakeholders -- Identifying Stakeholders -- Stakeholder Analysis -- Chapter 4: Benchmarking -- Types of Benchmarking -- Benchmarking Methodologies -- Dangers of Benchmarking -- Selecting Measures and Performance Goals Chapter 5: Business Measures -- Performance Measures -- Balanced Scorecard -- Key Performance Indicators (KPIs) -- Features of Good KPIs -- Choosing KPIs -- Suboptimized Systems -- Key Behavior Indicators (KBIs) -- Objectives and Key Results (OKRs) -- Common Customer Loyalty Metrics -- Leading and Lagging Indicators -- Creating Line of Sight from Measures to Strategies -- Financial Measures -- Revenue Growth -- Market Share -- Margin -- Simple ROI -- Net Present Value -- Discounted ROI -- Cost-Benefit Analysis (CBA) -- Defining Hard versus Soft Dollars -- False Savings -- Identifying Project Savings -- Part III: Team Management -- Chapter 6: Team Formation -- Team Types and Constraints -- Team Roles and Responsibilities -- Team Member Selection Criteria -- Other Considerations -- Team Success Factors -- Chapter 7: Team Facilitation -- Motivation Techniques -- Recognition -- Rewards -- Relationships Within the Team -- Demotivating Factors -- The Five Dysfunctions of a Team -- Team Stages of Development -- Team Communication -- Communicating Within the Team -- Communication Outside the Team -- Team Leadership Models -- Chapter 8: Team Dynamics -- Group Behaviors -- Group Disruptive Behaviors -- Individual Disruptive Behaviors -- Leading Group Discussions -- Facilitation Behaviors to Avoid -- Conflict Management -- Coaching -- Mentoring -- Intervention Strategies -- Meeting Management -- Team Decision-Making Methods -- Consensus-Building -- Nominal Group Technique (NGT) -- Multi-Voting -- The Vroom-Yetton Decision-Making Model -- Chapter 9: Team Training -- Needs Assessment -- The ADDIE Training Development Model -- Lean Learning Model -- Needs Assessment -- The Importance of a Training Needs Analysis -- The Training Matrix -- The Importance of Training Plans -- Components of an Effective Training Plan -- Applying the Training Plan Developing Training Materials and Resources -- Delivery -- Adult Learning Theory -- Assumptions About Adult Learners -- Characteristics That Affect Adult Learners -- The Forgetting Curve -- Delivery Modalities -- In-Person Learning -- Online Learning -- Blended Learning -- On-the-Job Training (OJT) -- Coaching -- Job Aids -- Soft Skills -- Delivery Methods -- Lectures and Presentations -- Discussion Format -- Experiential Training -- Case Studies -- Workbooks -- Instructional Games, Simulations, and Role-Playing -- Evaluation -- Data Collection Methods -- The Kirkpatrick Evaluation Model -- Part IV: Define -- Chapter 10: Voice of the Customer -- Customer Identification -- Customer Data Collection -- Data Validity and Reliability -- Designing a Data Collection System -- Customer Requirements -- Critical To X (CTX) Requirements -- Critical-to-Quality Flow-Down -- Quality Function Deployment -- Suppliers-Inputs-Process-Outputs-Customers (SIPOC) -- Kano Model -- Chapter 11: Business Case and Project Charter -- Business Case -- Problem Statement -- Goals and Objectives -- Project Team -- Project Scope -- Dimensional Method -- Functional Method -- Project Plan -- Charter Housekeeping Considerations -- Project Performance Measurements -- Project Charter Review -- Chapter 12: Project Management (PM) Tools -- Gantt Charts -- Tollgate Reviews -- Work Breakdown Structure (WBS) -- Raci Model (Responsible, Accountable, Consulted, and Informed) -- Chapter 13: Analytical Tools -- Affinity Diagrams -- Tree Diagrams -- Matrix Diagram -- Prioritization Matrix -- Activity Network Diagram -- Process Decision Program Chart (PDPC) -- Interrelationship Digraph (ID) -- Part V: Measure -- Chapter 14: Process Characteristics -- Process Flow Metrics -- Hidden Factory -- Process Analysis Tools -- Flowcharts -- Process Maps -- Categorizing and Classifying Process Input Variables Gaining Insights from the Process Map -- Value Stream Maps -- Current State -- Future State -- Work Instructions -- Spaghetti Diagrams -- Gemba Walk -- Chapter 15: Data Collection -- Types of Data -- Qualitative and Quantitative Data -- Discrete and Continuous Data -- Measurement Scales -- Sampling -- Sampling Concepts -- Types of Sampling -- Simple Random Sampling -- Stratified Sampling -- Systematic Sampling -- Subgroup Sampling -- Cluster Sampling -- Block Sampling -- Determining the Sample Size -- What Makes a Good Sampling Design? -- Data Collection Plans and Methods -- Establishing an Operational Definition -- Data Integrity -- Importance of Data Accuracy -- Minimizing Poor Data Accuracy -- Common Data Collection Points -- Data Processing Tools -- Check Sheets -- Data Normalization -- Collecting Seasonal Data -- Data Collection Strategies -- Chapter 16: Measurement Systems -- Measurement System Analysis (MSA) -- Terminology -- Guidelines for Determining Whether a Measurement System Is Acceptable -- Components of a Measurement System -- Types of Measurement Systems Analysis -- AIAG Method -- ANOVA Method -- Control Chart Method -- Attribute Agreement Analysis -- Attribute Gage Study-Analytic Method -- Measurement Systems Across the Organization -- Metrology -- Chapter 17: Basic Statistics -- Basic Statistical Terms -- Central Limit Theorem -- Descriptive Statistics -- Measures of Central Tendency -- Measures of Dispersion -- Other Useful Descriptive Statistics -- Graphical Methods -- Frequency Distribution -- Histogram -- Box-and-Whisker Plot -- Scatter Plots -- Normal Probability Plot -- Constructing a Normal Probability Plot -- Interpreting Normal Probability Plots -- Stem-and-Leaf Diagram -- Valid Statistical Conclusions -- Chapter 18: Probability -- Basic Concepts -- Events, Trials, and Outcomes -- Classical versus Empirical Probability Unions and Intersections -- Complement Rule -- Independence -- Mutually Exclusive Events -- Conditional Probability -- Multiplication Rule -- Addition Rule -- Counting Techniques -- Factorial -- Permutations -- Combinations -- Configurations -- Common Distributions -- Binomial Distribution -- Binomial Probability Mass Function -- Binomial Parameters, Expected Value, and Variance -- Poisson Distribution -- Poisson Probability Mass Function -- Poisson Parameters, Expected Value, and Variance -- The Normal Distribution -- Normal Probability Density Function -- Normal Distribution Parameter Estimators -- Uses and Applications -- Normal Distribution Connection to Statistical Process Control -- The Standard Normal Distribution -- Standard Normal Probability Density Function -- Areas Under the Curve -- Using the Cumulative Standard Normal Table -- Student's t Distribution -- Student's t Probability Density Function -- Distribution Shape -- Using the Student's t Table -- Uses and Applications -- Chi-Square Distribution -- Chi-Square Probability Density Function -- Distribution Shape -- Using the Chi-Square Distribution Table -- Uses and Applications -- The F Distribution -- F Probability Density Function -- Distribution Shape -- Using the F Distribution Table -- Uses and Applications -- Additional Distributions -- Hypergeometric Distribution -- Hypergeometric Probability Mass Function -- Parameters, Expected Value, and Variance -- Distribution Shape -- Uses and Applications -- Bivariate Normal Distribution -- Uses and Applications -- Exponential Distribution -- Probability Density Function -- Distribution Shape -- Memoryless Property of the Exponential Distribution -- Exponential Connection to the Poisson Distribution -- Uses and Applications -- Lognormal Distribution -- Probability Density Function -- Distribution Shape -- Uses and Applications Weibull Distribution Production management Production management- Handbooks, manuals, etc. Quality control- Statistical methods McShane-Vaughn, Mary A. 1963-) editor Print version McShane-Vaughn, Mary. The ASQ Certified Six Sigma Black Belt Handbook La Vergne : ASQ Quality Press,c2023 9781636940236