Descripción del título
Calling for help : language...
Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con
Monografía
monografia Rebiun33891997 https://catalogo.rebiun.org/rebiun/record/Rebiun33891997 m o d cr cn||||||||| 050727s2005 ne ob 001 0 eng d 2005050837 237390387 646738559 703732642 722398673 728035307 888469057 961582063 962654598 1037516956 1236196870 1259224035 9789027294081 electronic bk.) 9027294089 electronic bk.) 9027253862 9789027253866 9027253862 1282156373 9781282156371 9786612156373 6612156376 AU@ 000053227211 DEBBG BV043160968 DEBBG BV044148848 DEBSZ 422120723 DEBSZ 430917279 NZ1 14235833 UPCT u90148 IOD eng pn IOD OCLCG CUY OCLCQ N$T IDEBK E7B EBLCP OCLCQ MHW OCLCQ DKDLA OCLCQ OCLCO YDXCP DEBSZ OCLCA OCLCQ AZK CNNLC LOA AGLDB MOR PIFBR ZCU MERUC OCLCQ JBG OCLCQ U3W OCLCF BRL STF WRM VNS VTS NRAMU ICG VT2 OCLCQ G3B TKN DKC AU@ OCLCQ OCLCA UKAHL OCLCQ AJS OCLCO OCLCQ AUD QGK PSY 031000 bisacsh Calling for help language and social interaction in telephone helplines edited by Carolyn D. Baker, Michael Emmison, Alan Firth Amsterdam Philadelphia John Benjamins Pub. Co. 2005 Amsterdam Philadelphia Amsterdam Philadelphia John Benjamins Pub. Co. 1 online resource (xviii, 351 pages) 1 online resource (xviii, 351 pages) Text txt rdacontent computer c rdamedia online resource cr rdacarrier data file Pragmatics & beyond 0922-842X new ser., v. 143 Includes bibliographical references and index Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision University staff and students only. Requires University Computer Account login off-campus Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con English Social interaction Helplines- Social aspects Telephone- Social aspects Telephone calls Interpersonal communication Interaction sociale Services d'assistance téléphonique- Aspect social Appels téléphoniques Communication interpersonnelle PSYCHOLOGY- Social Psychology. Interpersonal communication. Social interaction. Telephone calls. Telephone- Social aspects. Telefonische hulpverlening. Baker, Carolyn D. Emmison, Michael 1948-) Firth, Alan Print version Calling for help. Amsterdam ; Philadelphia : John Benjamins Pub. Co., 2005 (DLC) 2005050837 Pragmatics & beyond new ser., v. 143. 0922-842X