Descripción del título
Cutting edge communication ...
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers her six ways of dealing with difficult people, explored by Steve and Carlos: (1) Observe calmly, do not get sucked into people's dramas. (2) Listen and show empathy. Acknowledge people's frustration. (3) Focus on facts: see what people want, and what you can do for them. (4) Ignore bad behaviors, no matter what people are dishing up (this can be easier said than done). (5) Give feedback about bad behavior in a constructive fashion. (6) Build your skills by rehearsing dealing with difficult people. As Steve says, 'be 100% Zen'. And believe it or not, dealing with such people helps you get to the next level
Material Proyectable
material_proyectable Rebiun34489735 https://catalogo.rebiun.org/rebiun/record/Rebiun34489735 m|||||o||c|||||||| cr |n||||||||a vz |za|z| 141027s2013 vra008 e o vleng d CBUC 991000717317206712 VaAlASP VaAlASP eng 158.2 23 Cutting edge communication comedy series. Handling anyone difficult [produced by] Eve Ash Melbourne, VIC Seven Dimensions 2013 Melbourne, VIC Melbourne, VIC Seven Dimensions 1 online resource (8 min.) 1 online resource (8 min.) 000735 Academic Video Online Title from resource description page (viewed Oct. 27, 2014) Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers her six ways of dealing with difficult people, explored by Steve and Carlos: (1) Observe calmly, do not get sucked into people's dramas. (2) Listen and show empathy. Acknowledge people's frustration. (3) Focus on facts: see what people want, and what you can do for them. (4) Ignore bad behaviors, no matter what people are dishing up (this can be easier said than done). (5) Give feedback about bad behavior in a constructive fashion. (6) Build your skills by rehearsing dealing with difficult people. As Steve says, 'be 100% Zen'. And believe it or not, dealing with such people helps you get to the next level Previously released as DVD In English Original language in English Industrial relations Psychology, Industrial Problem employees Instructional films Seven Dimensions Films of Australia. prn Cutting edge communications comedy series