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Hotlines. Episode 1, apprec...

Hotlines. Episode 1, appreciating human differences

Video Education Australasia 2006

People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way. Key Learning Points: Speak clearly. Avoid jargon and slang. Slow down if necessary. Use repeats and pauses. Personalise service

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Instructional films.

Material Proyectable

material_proyectable Rebiun34611307 https://catalogo.rebiun.org/rebiun/record/Rebiun34611307 m|||||o||c|||||||| cr |n||||||||a vz |za|z| 140428s2006 vra011 e |o v|eng d CBUC 991000717380306712 CBUC 991010519928206709 VaAlASP VaAlASP Hotlines. Episode 1, appreciating human differences produced by Ash Quarry Productions Bendigo, Victoria Video Education Australasia 2006 Bendigo, Victoria Bendigo, Victoria Video Education Australasia 1 online resource (11 min.). 1 online resource (11 min.). 001127 Academic Video Online Title from resource description page (viewed Apr. 28, 2014) People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way. Key Learning Points: Speak clearly. Avoid jargon and slang. Slow down if necessary. Use repeats and pauses. Personalise service In English Original language in English Centros de atención telefónica- Employees- Training of Customer relations Instructional films. Ash Quarry Productions. pro

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Enlace permanente https://catalogo.rebiun.org/rebiun/record/Rebiun34611307

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material_proyectable Rebiun34611307 https://catalogo.rebiun.org/rebiun/record/Rebiun34611307 m|||||o||c|||||||| cr |n||||||||a vz |za|z| 140428s2006 vra011 e |o v|eng d CBUC 991000717380306712 CBUC 991010519928206709 VaAlASP VaAlASP Hotlines. Episode 1, appreciating human differences produced by Ash Quarry Productions Bendigo, Victoria Video Education Australasia 2006 Bendigo, Victoria Bendigo, Victoria Video Education Australasia 1 online resource (11 min.). 1 online resource (11 min.). 001127 Academic Video Online Title from resource description page (viewed Apr. 28, 2014) People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way. Key Learning Points: Speak clearly. Avoid jargon and slang. Slow down if necessary. Use repeats and pauses. Personalise service In English Original language in English Centros de atención telefónica- Employees- Training of Customer relations Instructional films. Ash Quarry Productions. pro