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Hotlines. Episode 11, solvi...

Hotlines. Episode 11, solving problems

Video Education Australasia 2006

When faced with a problem, staff need to clarify the issues clearly and constructively. They should be resourceful when offering plans or solutions. Key Learning Points: listen to the problem, express concern or apologize, commit to helping, clarify the details, summarize and confirm, provide a solution ASAP, check satisfaction and offer more

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Instructional films.

Material Proyectable

material_proyectable Rebiun34611310 https://catalogo.rebiun.org/rebiun/record/Rebiun34611310 m|||||o||c|||||||| cr |n||||||||a vz |za|z| 140428s2006 vra012 e |o v|eng d CBUC 991000717345306712 CBUC 991010519881306709 VaAlASP VaAlASP Hotlines. Episode 11, solving problems produced by Ash Quarry Productions Bendigo, Victoria Video Education Australasia 2006 Bendigo, Victoria Bendigo, Victoria Video Education Australasia 1 online resource (12 min.). 1 online resource (12 min.). 001146 Academic Video Online Title from resource description page (viewed Apr. 28, 2014) When faced with a problem, staff need to clarify the issues clearly and constructively. They should be resourceful when offering plans or solutions. Key Learning Points: listen to the problem, express concern or apologize, commit to helping, clarify the details, summarize and confirm, provide a solution ASAP, check satisfaction and offer more In English Original language in English Centros de atención telefónica- Employees- Training of Communication Customer relations Instructional films. Ash Quarry Productions. pro

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Enlace permanente https://catalogo.rebiun.org/rebiun/record/Rebiun34611310

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material_proyectable Rebiun34611310 https://catalogo.rebiun.org/rebiun/record/Rebiun34611310 m|||||o||c|||||||| cr |n||||||||a vz |za|z| 140428s2006 vra012 e |o v|eng d CBUC 991000717345306712 CBUC 991010519881306709 VaAlASP VaAlASP Hotlines. Episode 11, solving problems produced by Ash Quarry Productions Bendigo, Victoria Video Education Australasia 2006 Bendigo, Victoria Bendigo, Victoria Video Education Australasia 1 online resource (12 min.). 1 online resource (12 min.). 001146 Academic Video Online Title from resource description page (viewed Apr. 28, 2014) When faced with a problem, staff need to clarify the issues clearly and constructively. They should be resourceful when offering plans or solutions. Key Learning Points: listen to the problem, express concern or apologize, commit to helping, clarify the details, summarize and confirm, provide a solution ASAP, check satisfaction and offer more In English Original language in English Centros de atención telefónica- Employees- Training of Communication Customer relations Instructional films. Ash Quarry Productions. pro